| GUARANTEE & CUSTOMER SATISFACTION |
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100% Refund Guarantee Refund Policy
You can relax and trust in our hassle-free, simple and honest satisfaction guarantee. As per our 100% Satisfaction Guarantee, if you do not like the concepts that we provide, simply contact us and ask for revisions. Our design team will work on your logo until you are 100% satisfied. However, if you are not happy with the initial logo concepts, simply ask for an immediate refund. We will refund the complete amount paid for the selected package without any service charges, or deductions. The refund request can only be made before the first round of revisions. Once the customer asks for any type of revision, the refund request cannot be made. The Refund Policy is only applicable on Logo Orders. This policy is not applicable on any other additional design services provided by Custom Design Depot. The Refund Policy is only applicable for one-time orders this means that if the customer is placing an order for a second time, for the same logo design, his order will not be eligible for the refund policy.
If you are totally unhappy with the design process you need to inform us immediately during the developmental stage of your design project. Any unnecessary delays will result in a partial or no compensation of payment made, however if you have already accepted and confirmed the design we will not issue any type of refund. Your approval during the design revision stage, automatically takes you to the 100% Satisfaction Guarantee Policy, and not the Refund Policy. In any case if the project is cancelled we remain the sole owner of the design and we can sell or use the design at our discretion. The customer acknowledges that they will have no right whatsoever expressed or implied to any part of the project. The Copyright of the cancelled project remains the property of Custom Design Depot and not the customer.
If you fail to communicate with Custom Design Depot for any reason for over 60 days your project will be deemed abandoned and no refund will be issued. If the client chooses to change it name, it will be solely up to Custom Design Depot whether or not to apply the same image or the exact same design to the new name. Any completely new design work or new images will automatically require the initial logo cost to be charged.
100% Satisfaction Guarantee Policy
Custom Design Depot offers many packages with unlimited revisions. Any customer, who approves the initial design samples, is automatically entitled to the 100% Satisfaction Guarantee. Through this guarantee, we will keep providing revisions until the customer is fully satisfied. As part of our 100% Satisfaction Guarantee Policy, we provide free consultations and additional help with printing services of the designs we provide. Our trained customer support staff, along with the printing service providers, selected by our customers, will provide any technical support they require. Moreover, as part of our 100% Satisfaction Guarantee, the moment a customer places an order at our site, we will be unconditionally dedicated to that client. Custom Design Depot will continue to guide the customer and answer any questions or concerns before and after placing an order.
Custom design depot does not offer any Guarantee after the final delivery has been taken. Any revisions, changes or substitutions after final delivery will result in the appropriate fee. Custom Design Depot is not responsible for the non-use of its designs by the customer. Our liability is only limited to the payment that is received from the customer. |
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| CHALLENGE: TAKE OUT YOUR BUSINESS CARD RIGHT NOW. LOOK AT IT. IF YOUR LOGO OR COMPANY'S IMAGE DOES NOT STAND OUT IN ABOUT 5 SECONDS, YOU NEED TO ORDER A LOGO DESIGN IMMEDIATELY. YOU CAN POTENTIALLY BE LOSING HUNDREDS OF BUSINESS DOLLARS EACH YEAR. |
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